Escalent is a global insights and analytics firm that helps leading organizations navigate disruption and make confident business decisions. Across industries—including technology, telecommunications, energy, financial services, and healthcare—we combine deep industry expertise with advanced analytics to uncover the human behaviors driving markets.

Backed by private equity and operating in a high-growth environment, Escalent partners with many of the world’s most recognized brands to solve complex business challenges—from shaping product and customer strategies to unlocking new growth opportunities.

Our work sits at the intersection of research, data, and strategy—bringing together modern methodologies, AI-enabled analytics, and expert advisory to deliver actionable insights that create measurable impact.

EVP, Managing Director – Technology Practice

The Managing Director is responsible for leading and growing Escalent's Technology Market Research & Insights Practice, service technology clients through custom market research, stratfic insights, customer experience, brand, product and innovation research.

This role will lead in partnering with B2B and B2C technology companies to solve strategic business questions through custom research and insights.

This role combines expertise in market research, insights, and analytics with full business ownership, including revenue growth and profitability. The Managing Director leads a senior team across client delivery, business development, and innovation, with a clear mandate to scale the business and strengthen client impact.

As part of the extended senior leadership team, this role contributes to company-wide strategy while translating priorities into tangible commercial and operational results.

Responsibilities:

Strategy & Business Leadership

• Help shape company strategy by providing perspective on market trends, client needs, and growth opportunities in the technology sector

• Define and execute the strategy for the Technology business, aligned to overall company priorities

• Translate strategy into actionable plans, including go-to-market approach, capability investments, and service delivery models

• Own sales performance, including pipeline development, forecasting accuracy, and conversion of key opportunities

Revenue Growth & P&L Ownership

• Lead a significant portfolio with full accountability for revenue growth, profitability, and long-term financial planning

• Drive sustainable growth through a balanced strategy of new business development, client expansion, and repeat business

• Oversee pricing, resourcing, and delivery approaches to ensure strong financial performance and high-quality client outcomes

Business Development & Client Leadership

• Partner with business development teams to identify and convert new growth opportunities

• Lead large, strategic proposals and client pursuits, ensuring clear and compelling value propositions

• Serve as an executive sponsor for key clients, building long-term relationships and expanding share of business

• Collaborate with internal experts to deliver integrated, high-impact solutions for clients

Leadership & Organization Development

• Lead teams delivering custom quantitative and qualitative research programs

• Build a strong leadership bench, with a focus on succession planning and talent development

• Create alignment across teams to ensure consistent execution, quality, and collaboration

• Oversee the design and execution of complex insights engagements across brand, customer experience, innovation, product, pricing, segmentation and thought leadership studies

• Ensure research quality, methodological rigor and actionable client recommendations

Market Presence & Industry Leadership

• Act as a visible industry leader, representing the firm in the Technology sector

• Build and maintain a strong external network of senior client leaders and industry stakeholders

• Partner with marketing and product teams to bring innovative, differentiated offerings to market

Innovation & Capability Building

• Identify emerging client and market needs and translate them into new services and solutions

• Advanced custom research methodologies, AI-enabled insights, advanced analytics and innovative approaches to solving client business questions

• Work with internal teams to scale technology-enabled delivery and improve efficiency

Qualifications:

• 15+ years of progressive leadership experience within a custom market research, insights consulting, or strategic research organization.
• Demonstrated success leading a Technology, TMT (Technology, Media & Telecommunications), or B2B Technology research practice.
• Deep expertise in custom qualitative and quantitative research methodologies and insight-led consulting.
• Proven experience managing a P&L and growing revenue within a market research or insights business.
• Established relationships with senior decision-makers across leading technology companies and a track record of winning and expanding custom research engagements.
• Experience serving global technology clients—including organizations such as Apple, Microsoft, Google, Amazon, Meta, NVIDIA, Tesla, or comparable technology companies—is strongly preferred.
• Experience gained within firms such as Escalent, Ipsos, Kantar, Gartner, IDC, Forrester, NielsenIQ, Circana, Hall & Partners, C Space, or similar research and insights organizations is highly desirable.
• Candidates whose backgrounds are primarily in software development, SaaS product management, engineering, or enterprise software leadership without substantial market research and insights consulting experience are not the intended fit for this role.

Compensation, Benefits, and Culture

• Medical, Dental, and Vision Insurance - Large carriers on a national level (domestic partner coverage included)
• 401k with Company Match
• Flexible PTO
• Paid Parental leave
• 12 Paid Company Holidays
• Hybrid/Virtual Work - Virtual-first workforce with employees in most states
• Salary range for this role is $215,000 - $245,000 plus Incentive Plan

Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

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